Bad Business - Northwest Airlines

Yeah I know what you are saying, J.P. tell me something I don’t already know. But I cannot help it since this airline some how pisses me off every single time I fly with them and the real sad part is my nearest port is their biggest hub so I am stuck.

What ever happened to the friendly skies? I mean you have enough to deal with worried about terrorist, security check points and everything else under the sun so why can’t the Northwest employees at least be nice? Hell maybe 1 out of 17 flights be on time?

As I wrote in a couple previous posts I was heading out of town. The first kicker is leaving an hour late because they had to de-ice. On the way back while checking luggage (we had 6 people) the lady had to be rude while on a power trip telling people to step back and wait until their called although she took all 6 of the boarding passes and drivers licenses.

You could have been nice about it but no, they never are! You have to be rude and condescending because we assumed you checked one person in and they were done so the next should step up right?

Get past that lady hoping she gets canned and ends up eating dog food for lunch because no one else will hire her and what happens again, another hour late take off!

It is never ending with this airline. I was flying out of NYC a couple of years ago and one of the checkers felt my wife didn’t tip him enough so he yanks our lost bag tags and leaves a note in my wife’s bag calling her a bitch and noting how people “live” off the tips. I mean what did he want, $25 a bag? Tell what you how about you cut me a deal on the $5 snack box that includes 2 chips and a mini cookie and maybe we will throw you an extra couple of bucks for lifting the bags 18-20 inches onto the conveyor for us.

So it makes me question, are certain airlines doing better simply because of customer service and a slightly better rate of on time flights? Could a smile and a less then 20 min late flight make or break your company? I don’t think it is just rates so it has to be something.

I don’t care what business your in, if you want to make a nice profit then you have to treat your customers well. More simplistic free consulting today and I am sending it out to Northwest Airlines.

Start firing anyone that is rude to any single customer until your front line of employees get the point to make it a habit to treat everyone with respect.

Get that right then start working on the flight timing.

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