By: nonya

nonya — Thu, 08 May 2008 16:07:17 +0000

Avoid! The introductory 50 minute massage session is $39. A 3, 6 or 12 month contract is $39 membership rate + $20 membership dues for a 55 minute massage and it is not 1 hour. Your credit card is charged automatically for $59 every month on your sign up date of the month until you cancel contract. To cancel contract you must provide a 30 day notice in writing. Should you not have a routine massage every month they will carry over a credit for you. However, should you cancel and not use your credits within the 30 day notice you lose them. They use hard sale aggressive forceful tactics to encourage their clients and members to leave a gratuity for their therapist. With tips the figure can climb to $65. The sales associate and therapist are paid hourly plus commission. They will use a placard tactic that solicits a 15% gratuity based on a non membership rate of $79 + 15% tip making the figure climb to $91. They ask if your session was okay and will shove this placard in front of you quoting this non member tip rate to get more money out of you. They will do this every time in front of other guest and EMBARRASS you to leave more (commission/tips). They do not quote the tip at member rate. Effective 6/1/08, “2 hour” massage will have an automatic 15% gratuity. Not sure if this is subject to member or non member rates. It’s also a 50/50 for a decent therapist that actually knows what their doing. The franchise should offer higher wages to their employees so perhaps the pursuit of commission won’t be what it’s all about. Customer service is not their strong suit. The best possible suggestion would be to pay as you go $90+ to the competitor and have a no hassle, no obligation, and no contract agreement and be done with it! Thumbs down to Massage Envy!

Comments on: Franchise Review - Massage Envy

By: nonya